Privacy Policy for Tour Hub Pro

Last Updated: August 11, 2025

This Privacy Policy describes how Tour Hub Pro (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our all-in-one booking software, whether you are an end-user (“customer”) booking an activity or a business (“operator”) managing your services.

By using our platform, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect information directly from you when you use our services.

1.1. Information from Customers

When a customer books a lesson or activity through our platform, we collect the following personal information:

  • Full Name

  • Email Address

  • Phone Number

  • Physical Address

  • Payment Information (processed securely by our payment partners)

Additionally, our operators may ask custom questions that we store in our database to facilitate the booking.

1.2. Information from Operators

When a business uses our platform to manage their operations, we collect the following business and personal information:

  • Business Name

  • Contact Person’s Name

  • Contact Email

  • Contact Phone Number

  • Physical Address

  • Business Tax ID

  • Bank Account Details for Payouts

Operators may also provide other information, such as employee records and employee contact information, which we store on their behalf. We also collect information about an operator’s business to analyze and provide data-driven insights.

1.3. Automatically Collected Data

We do not collect any personal data automatically, such as IP addresses, browser type, or usage data, unless it is specifically provided by the user or operator.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1. Primary Purpose

  • To Facilitate Bookings and Payments: We use your information to process reservations, confirm bookings, and manage the payment flow between customers, Tour Hub Pro, and operators.

2.2. Secondary Purposes

  • Marketing and Newsletters: We may use your email address to send you marketing communications, newsletters, and promotional materials that may be of interest to you.

  • Internal Analytics and Service Improvement: We use the data to perform internal analytics, monitor the use of our service, and to improve the functionality and user experience of our platform. We use artificial intelligence to analyze operator business data to help them make better business decisions.

3. How We Share Your Information

We share your information with third-party service providers to help us operate our business and provide our services. We only share information as necessary for these purposes.

  • Third-Party Advertising: We allow third-party advertising companies to collect certain information when you visit our site. These companies may utilize cookies, pixels, or other technologies to collect and use non-personally identifiable information (e.g., hashed data, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you (i.e. interest-based advertising). They may also use persistent identifiers to anonymously track your Internet usage over time and across other websites in their networks beyond our site. For example, if you visit one of our tour pages, we may later serve you a targeted ad for that particular tour as you browse the internet. This website does not respond to “Do Not Track” signals sent from your browser or device.

  • For Service Provision: We also share information with other third-party providers for core services:

    • Stripe: We share payment and booking information with Stripe, our payment processor, to securely handle all customer payments and to facilitate payouts to operators.

    • Google: We may share booking details with Google to allow for the integration of bookings into calendars.

    • Plaid: We use Plaid to initiate banking information for payouts and payroll, and to view credit card statements for expense tracking.

4. Data Storage and Security

All information collected is stored and processed on the Bubble.io platform. Bubble.io’s services are hosted on Amazon Web Services (AWS). We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

Here’s a more detailed look at the security features in place:

  • Data Encryption: Bubble encrypts data at rest (when stored) with AES-256 and in transit (when transmitted) with TLS.

  • User Authentication: Bubble offers robust authentication mechanisms, including password hashing and salting, email confirmation, two-factor authentication (2FA), and Single Sign-On (SSO).

  • Privacy Controls: Bubble allows us to set specific privacy rules that define who can view, search for, or modify data, giving us granular control to protect sensitive information.

  • Secure File Hosting: Bubble provides secure storage for uploaded files like images, documents, and other media.

  • API Security: Bubble’s APIs have authentication mechanisms to ensure that any external requests to your applications are authorized and authenticated.

  • Compliance and Audits: Bubble is SOC 2 Type II compliant, and it implements measures to meet the standards of applicable data privacy laws like GDPR.

  • Shared Security Responsibility: Bubble is responsible for providing the security tools and features, while AWS handles the infrastructure. You, as the user, are also responsible for maintaining secure account access and using Bubble’s tools correctly.

  • Additional Features: We benefit from DDoS protection and secure server-side redirects that enhance the overall security of the platform.

5. Your Rights and Choices

You have the right to access, update, or request the deletion of your personal information. If you are an operator or a customer, you can contact us to delete your account or any records associated with it.

We do not automatically delete any of your data unless you specifically request it.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Info@tourhubpro.com